ALL SALES

ALL PIECES ARE MADE TO ORDER, FINISHED AND ASSEMBLED BY HAND.

PLEASE ALLOW A STANDARD LEAD TIME OF 10-12 WEEKS FOR PRODUCTION (LEAD TIME DOES NOT INCLUDE SHIPPING TIME). ORDERS REQUIRE A 50% NON-REFUNDABLE DEPOSIT. PRICES MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTION WILL ONLY START AFTER ALL ORDER DETAILS HAVE BEEN CONFIRMED AND THE DEPOSIT IS RECEIVED.

GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS. GOODS WILL SHIP WHEN INVOICE IS PAID IN FULL.

RETURNS

DUE TO THE HAND-MADE AND MADE TO ORDER NATURE OF THE PRODUCT, WE ARE NOT ABLE TO ACCEPT EXCHANGES OR RETURNS.

DAMAGES

WE ARE NOT RESPONSIBLE FOR THE FOLLOWING:

• DAMAGE CAUSED BY IMPROPER CLEANING SOLUTIONS OR METHODS.

• DAMAGE CAUSED BY EXPOSURE TO WEATHER OR IMPROPER ENVIRONMENT.

• CHANGES IN THE APPEARANCE OF THE HAND RUBBED FINISHES OR UNLACQUERED FINISHES. THESE ARE MEANT TO AGE IN APPEARANCE.

• RESTORATION OR REPAIR WORK.

IF DAMAGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.